PlayOJO Terms and Conditions

Welcome to PlayOJO. These Terms and Conditions govern your use of our website, our mobile applications and every service offered under the Play OJO brand at playojo.com, including our slots, live tables and bingo rooms. When you register an account, make a deposit or play any game with us, we consider that you have read, understood and agreed to be bound by these terms in full. If you do not agree with any part of them, please do not use our services.

Who We Are

Play OJO is operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with a registered office at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Deposit and withdrawal processing for our UK-facing casino is carried out by Skill On Net Limited, registered in England and Wales under No. 14264775, Suite A, 4-6 Canfield Place, London NW6 3BT. We hold three separate gambling licences issued by the UK Gambling Commission under account number 39326, first granted to us in 2014, covering casino, bingo and gambling software. Our random number generator is independently audited by iTech Labs, and we hold player funds separately at Barclays, meeting the Gambling Commission's medium protection segregation standard. These terms are governed by English law, and the courts of England have sole jurisdiction over any dispute arising from your use of our services.

Outside the United Kingdom, we may operate under different corporate entities and licences. Our German site, playojo.de, is run by Skill On Net Ltd under a GGL virtual slot machine permit granted on 29 December 2022. Other regulated markets are served by Skill On Net PT Ltd under Malta Gaming Authority licence MGA/CRP/171/2009/06. In Spain, Mexico, Peru and elsewhere in South America, we trade under the name PlayUZU rather than PlayOJO, although the underlying group, standards and Fair Play Policy remain the same wherever you play with us.

Eligibility and Restricted Territories

Our UK casino and bingo site is open only to players resident in Great Britain, and you must be at least 18 years old to open an account. Players registering from Northern Ireland remain welcome to create an account, though they are excluded from our bingo welcome offer. We reserve the right to request identity and age verification documents at any time and to restrict your account until we are satisfied that you meet our eligibility requirements.

We also serve players in Sweden, Canada and other regulated markets. In Canada, players can register through a PlayOJO Canada login, with regional variations including a Play OJO Canada account, a PlayOJO Quebec login for Quebec residents, and a PlayOJO casino Ontario account for players in Ontario, each subject to the provincial regulatory framework in addition to these general terms.

Account Registration and Login

To play with us, you must create a single personal account - multiple accounts per person are not permitted. You are responsible for keeping your Play OJO login details confidential and for all activity carried out under your PlayOJO casino login. We may suspend or close any account where we suspect fraud, collusion, underage play or a breach of these terms. Deposits made from a payment method that does not belong to the account holder are not permitted under any circumstances.

Your account currency defaults to GBP unless your first deposit is made in EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR or RUB, in which case we set your account to that currency. Once fixed, the account currency cannot be changed.

Deposits and Withdrawals

Making a Deposit

We accept PayPal, Paysafe, Visa, Mastercard, Open Banking and Apple Pay, along with other options shown in your cashier once logged in. The minimum deposit across every method is £10, or its currency equivalent. Certain payment methods carry a deposit fee, which we always display in the cashier before you confirm any transaction.

Requesting a Withdrawal

We operate a closed-loop withdrawal process: funds are generally returned to the method you used to deposit. Where that method cannot accept withdrawals, we require full verification of an alternative method held in your own name before releasing funds. There is no minimum withdrawal amount, though we reserve the right to issue a cheque for withdrawals under £5. Wire transfers carry a £10 fee, waived above £500; card and e-wallet withdrawals are free. Withdrawal requests are only accepted through the cashier - never by e-mail or telephone.

We aim to process every withdrawal within a few hours, and 95% are completed within minutes, which is consistently reflected in independent Play OJO withdrawal times and PlayOJO withdrawal reviews. Wins of £5,000 or more, and jackpot wins, take longer while we carry out additional verification. If a withdrawal cannot be completed to your chosen method and no alternative details are held, we return the funds to your balance after 7 days.

Bonuses, Promotions and Fair Play

All rewards offered across PlayOJO casino, including our welcome offer, Kickers and OJO Wheel spins, carry no wagering requirements, and every bonus win is paid to you as real cash. New players making a qualifying first deposit of £10 or more receive 50 free spins with a notional per-spin value; any winnings are yours outright with no play-through. Bingo players who deposit £10 or more and stake £10 or more on bingo receive up to 500 free bingo tickets, valid for 48 hours, excluding mini-games and new players from Northern Ireland.

Players often search for PlayOJO free spins no deposit or Play OJO free spins offers; while we do not currently run a standalone PlayOJO casino no deposit bonus, our low £10 entry threshold and no-wagering structure make the welcome package function much like one for most depositing players. For the current PlayOJO bonus code or PlayOJO casino bonus terms, and for any regional PlayOJO kicker code or Play OJO kicker code, please check our promotions page before opting in, as exact requirements vary by game and market.

Every account is subject to an automatic eligibility check at registration, and if your account is judged ineligible for bonuses, we notify you by e-mail at that time. Under our Fair Play Policy, we may remove your balance, current rewards, future rewards and your account itself if we identify low-risk betting patterns - such as equal betting, hedge betting or doubling systems, whether alone or in collusion with others - or deposits made with no genuine intention of risking the funds.

OJO Levels, OJOplus and Other Rewards

Every game you play with us at Play OJO earns points toward OJO Levels, unlocking free spins, OJO Wheel spins, free bingo tickets, Prize Twister spins and cash rewards; your level can only rise and never falls. Through OJOplus, we return a published percentage of every real-money bet to a separate balance in real time, regardless of outcome, redeemable in full with no wagering attached. We may amend the OJOplus percentage for any game without prior notice, and an unredeemed OJOplus balance is removed after 180 days of inactivity.

Games, Providers and Access

We offer thousands of slots, including more than 370 jackpot titles, alongside live dealer tables, roulette, blackjack, video poker, scratch cards and a full bingo product across more than 50 studios such as NetEnt, Evolution, Pragmatic Play and Play'n GO. Whether you are browsing Play OJO slots on desktop or exploring our PlayOJO casino machines à sous through a mobile browser, jackpot amounts shown in the lobby are indicative only; the amount actually paid is the server-side figure recorded at the moment you win.

You can access our full library through the PlayOJO app or Play OJO app on iOS and Android, rated 4.5 out of 5 by more than 35,000 players, or via the PlayOJO casino app on desktop. Independent PlayOJO reviews, PlayOJO casino review roundups and casino PlayOJO comparisons published elsewhere should always be checked against the current terms published on this page, as these are the terms that legally bind your account with us as an online casino.

Customer Support and Complaints

Our support team is available 24/7 through live chat, which becomes available once you sign in, and by e-mail at support@playojo.com. Where a complaint is escalated to a manager or supervisor, we provide a decision within 96 hours. If you remain unsatisfied with our response, you may refer the matter to eCOGRA, our authorised alternative dispute resolution provider.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, our licensing obligations or applicable law. We will publish any revised terms on this page, and your continued use of our services after publication constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any changes.