PlayOJO Privacy Policy

At PlayOJO Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This PlayOJO Privacy Policy explains what information we collect when you visit, register or play at PlayOJO, how we use that data, who we may share it with, and the rights you have over your own information. By creating a PlayOJO login and using our services, you confirm that you have read and understood how we handle your personal data.

Who We Are

PlayOJO Online Casino is owned and operated by Skill on Net Ltd, a company registered in Malta under registration number C50024, with its registered office at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. We are licensed and regulated by the UK Gambling Commission under account number 39326. Deposit and withdrawal processing for our UK-facing operations is handled by Skill On Net Limited, registered in England and Wales under company number 14264775, with its registered office at Suite A, 4-6 Canfield Place, London NW6 3BT. Where required, other markets are served under separate licences held by our group companies, including Skill On Net PT Ltd under Malta Gaming Authority licence MGA/CRP/171/2009/06.

Our International Operations

We operate PlayOJO across several regulated markets, including the United Kingdom, Sweden and Canada. Players who use PlayOJO Canada or attempt a PlayOJO Canada login, including in Ontario and Quebec, should note that a PlayOJO Quebec login or PlayOJO casino Ontario account is only available where local regulation permits. In Germany, our site is operated under a Gemeinsame Glücksspielbehörde der Länder (GGL) virtual slot machine permit. In Spain, Mexico, Peru and other South American markets, we trade under the name PlayUZU, though the same core privacy principles described here apply. We also note that our site is available in French for players seeking "playojo casino machines à sous", and we handle this data the same way as any other PlayOJO account.

Information We Collect

We collect personal data directly from you and automatically through your use of our platform. This includes:

• We gather registration details such as your name, date of birth, address, email address and phone number when you set up your PlayOJO login
• We collect identity verification documents to confirm your age and identity in line with our licensing obligations
• We record payment information when you make a deposit or request a withdrawal through PayPal, Paysafe, Visa, Mastercard, Open Banking or Apple Pay
• We track your gaming activity, including games played, stakes, wins and losses, to operate our loyalty programmes such as OJO Levels and OJOplus
• We log your device, IP address, browser type and app usage data when you access our PlayOJO app or PlayOJO casino app on desktop, iOS or Android
• We store communications between you and our customer support team, including live chat and email correspondence
• We record marketing preferences, including responses to a PlayOJO bonus code, PlayOJO kicker code or other PlayOJO casino bonus offers you have claimed

How We Use Your Information

We use your personal data to provide, secure and improve our services. Specifically, we process your data to:

• We verify your identity, age and location before allowing you to play at PlayOJO casino
• We process deposits and withdrawals and monitor transactions for fraud and money laundering prevention
• We manage your account, respond to support queries and resolve complaints
• We personalise your experience, including tailored offers, PlayOJO free spins, a PlayOJO kicker code no deposit offer where eligible, or other promotional rewards
• We monitor play patterns to support responsible gambling tools and our Fair Play Policy
• We analyse aggregated data to improve our games library, our PlayOJO app and our overall PlayOJO online casino experience
• We comply with our legal and regulatory obligations, including reporting to the UK Gambling Commission and retaining records requested by eCOGRA as our authorised ADR provider

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our PlayOJO app to remember your preferences, keep you securely logged in via your PlayOJO casino login, and understand how players interact with our site. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of casino PlayOJO, including saved login details or personalised bonus offers.

Sharing Your Information

We do not sell your personal data. We may share your information with:

• We share data with payment providers to process your deposits and withdrawals
• We disclose information to regulatory bodies, including the UK Gambling Commission and, where relevant, other licensing authorities covering our international operations
• We provide data to identity verification and anti-fraud partners
• We share information with eCOGRA where a complaint is escalated for independent dispute resolution
• We may disclose data to law enforcement where legally required
• We share data with service providers who support our marketing, analytics and app functionality, under strict confidentiality obligations

Data Security

We take the security of your personal data seriously. Player funds are held separately at Barclays, meeting the Gambling Commission's medium protection segregation level, and our random number generators are independently audited by iTech Labs. We apply technical and organisational measures, including encryption and access controls, to protect your data from unauthorised access, loss or misuse across our website, our PlayOJO app and our internal systems.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by our licensing and legal obligations, including anti-money laundering regulations. Where you have an unredeemed OJOplus balance, we retain related transaction records in line with our standard retention schedule, even though the balance itself is removed after 180 days of inactivity.

Your Rights

Depending on your location, you may have the right to access, correct, delete or restrict the processing of your personal data, and to object to certain uses including direct marketing. We aim to respond to any request within a reasonable timeframe and in accordance with applicable data protection law, including UK GDPR. To exercise these rights, or if you have questions after reading PlayOJO reviews or a PlayOJO casino review about how we handle data, please contact our support team.

Children's Privacy

We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of your PlayOJO login after any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, or need assistance with your PlayOJO casino login, please contact our support team at support@playojo.com. Our live chat, accessible after signing in, is available 24/7 to assist with privacy-related queries alongside general account support.